Ermes and Evolis: Over 20 Years of Excellence and Clarity in the Distribution Channel

In the world of secure identification and card personalization, longevity and technical expertise are the pillars upon which trust is built. Ermes Srl is proud to celebrate over 20 years of partnership with Evolis, a milestone that establishes us as the historical and technical benchmark for the Italian market.

In a rapidly evolving landscape, it is essential for partners and end-users to understand the structure of the distribution network to ensure secure investments and high-level support.

A Transparent Supply Chain: Distributor vs. Reseller

The success of the Evolis brand in Italy is based on a strategic synergy between two distinct but equally fundamental roles: the Authorized Distributor and the Certified Reseller (Red Program). Identifying the correct role of your interlocutor is the first step toward a successful project.

The Role of the Distributor (Ermes)

The Distributor acts as the direct link between the manufacturer (Evolis) and the specialized market.

  • Who we serve: Our natural interlocutors are Resellers, System Integrators, and VARs (Value Added Resellers). In specific cases, we directly manage Major Accounts and complex infrastructure projects that require high-level technical coordination.
  • The Added Value: By purchasing directly from Evolis, we guarantee constant stock availability, original spare parts, and, most importantly, provide Tier-2 technical support to the entire sales network.
  • Two Decades of Expertise: Over 20 years of collaboration means we have experienced the evolution of every single Evolis technology, from the earliest models to the latest integrated solutions.

The Role of the Certified Reseller (Evolis Red Program)

Resellers within the Evolis Red Program (Silver, Gold, or Platinum) are the true specialists for local territories and vertical markets.

Who they serve: The reseller is the primary point of contact for the end-user. They understand the customer's daily needs and offer "turnkey" solutions. 

The Importance of Certification: It is crucial for end-users to verify that their provider is an Accredited Reseller. Being part of the Red Program means the reseller is recognized by Evolis, receives ongoing training, and sources products through the official channel (the Distributor), ensuring genuine products and valid warranties.

Why this Distinction Benefits Everyone

Understanding this hierarchy allows for the optimization of workflows and the quality of assistance:

  • For the Reseller: Knowing they have a Distributor like Ermes backing them—with 20 years of direct experience with the manufacturer—means they can rely on excellent technical consultancy and dependable logistics to satisfy their customers.
  • For the End-User: Turning to a certified reseller who collaborates with the official distributor ensures that every issue, from the simplest to the most complex, will always find a solution through the expertise of an integrated supply chain.

Conclusion: A Partnership Built to Last

For over two decades, Ermes has done more than just distribute hardware; we have nurtured an ecosystem of professionals across Italy. Our mission is to support resellers and large integrators with the experience of those who have seen the birth and growth of every Evolis technology.

Choosing the official supply chain means choosing continuity, security, and competence.