Our Assistance
CUSTOMIZED PROJECTS AND SOLUTIONS
Do you have a project to carry out linked to the identification of people and security? Our team will be at your disposal to study and implement together the most efficient solution for your need. The strength of Ermes since 2005, the year of its foundation, has always been to work in partnership with the customer to find the most suitable and economically sustainable technological solution. We can integrate our hardware solutions with existing software solutions or create new ones. Our solutions for issuing badges in self-service kiosks are an example or smart lockers. But also simpler things like integrating third-party RFID encoders into badge printers.
ERMES ACADEMY
We can offer you specific training programs to be autonomous in supporting your customers, contact us for more information.
QUALIFIED CUSTOMER SUPPORT FOR PRE AND POST SALES
In any company, offering excellent technical support is just as important as providing quality products to customers. Excellent assistance makes the customer more satisfied, also significantly improving the company's reputation. Ermes supports you by offering you a wide range of technical support services both in the pre-sale as well as after-sales phase. We have different support solutions: remotely with telephone assistance or through connection on your PC, in our laboratories or directly by the customer throughout Italy.
For remote assistance we have chosen to adopt the Supremo software which you can download by clicking on the icon
Technical Notes
- # 01_25 New cardPresso realease 1.7.115
- # 02_24 New cardPresso realease 1.7.100
- # 01_24 New cardPresso realease 1.7.80
- # 05_22 New cardPresso realease 1.7.30
- # 04_22 New cardPresso realease 1.7.20
- # 03_22 New cardPresso realease 1.7.5
- # 02_22 New cardPresso realease 1.7.15
- # 01_22 cardPresso with activation code
- # 01_21 New cardPresso realease 1.6.100
- # 04_20 New cardPresso realease 1.6.90
DO YOU NEED SUPPORT?
You can contact our support by filling out the RMA form or writing to us at the email below!Request RMA online
Fill in the form to request an RMA number and return the material to service
Download your updated drivers or firmware
Check if you have the updated version of yours drivers or firmware! If you have not downloaded them yourself or contact our support to receive the necessary information!
Request Assistance
For assistance please send an email to the assistenza@ermes-online.it with the printer or device serial number, the fault found and the description of the operations done to try to solve the problem by attaching scans of the cards where the problem is shown if the problem is on the press.