Ermes, solutions for the identification and security of people

Alongside the "traditional" products, Ermes had added new solutions such as intelligent lockers for self-service delivery and collection of objects, solutions for the protection of personal data and other solutions related to the identification of people and things.

Among these solutions, stand out the solutions belonging to the HID Global ecosystem such as EasyLobby for visitor management and Digital Persona for strong authentication.

The goal of Ermes is to satisfy the customer in all his needs, printing and not only, and this is why, in addition to printers, it is able to provide the most suitable solutions for the use of printers and to encode the various types of chips.

But the attention for the customer does not end here, Ermes srl is in fact able to provide, thanks to the help of efficient technicians a rapid, efficient and economic assistance service on printers, also directly at the customer.

This attention to the customer is born from the will to create a solid and lasting relationship, based on the clarity and transparency in the transactions, form the conviction that any bargaining must be beneficial for both parties and that its distributor is not an adversary to fight but an ally to help, support and make competitive in the market.

Ermes srl formulates its distribution strategies taking into account the needs of its distributors, for this reason it continually expands its product range, increases warehouse stocks and looks for the most advanced solutions available for the needs that the market manifests from time to time.

We want to be a point of reference for salers support services in the world of identifying people, an innovative company that identifies the best solutions, provides excellent services and collaborates with its Partners in compliance with Company values.

Knowing how to provide sales support services to offer excellence in a helthy and peaceful business climate, where competitiveness is outward, respect is primacy towards profit and customer satisfaction must always be accompanied by that of the supplier, the employee and the company.

In Ermes we are committed to observing the values of INTEGRITY, RESPECT, TRUST, LOYALTY and RESEARCH OF EXCELLENCE in all relationships with CUSTOMERS, EMPLOYEES, COMMERCIAL PARTNERS, SUPPLIERS, the COMMUNITY and the ENVIRONMENT.

Ermes is structured to adapt quickly and easily to the needs of its customer, from the simple sale of hardware without any additional service, to assisted distribution as well as the customization of solutions or actual projects.
The products and solutions proposed are always scalable in order to "grow" with the user's future needs, maximizing the investment made.
All applicable in multiple markets and adaptable to different needs.

The market and sales approach that distinguishes Ermes from the different players is consultancy, the search for the solution that allows all players in the act to obtain the maximum profit from the use and not only in economic terms. The training of persons working for the company is a fundamental point is whether it's commercial and technical knowledge of the solutions as well as in relation to basic soft skills to create clear and lasting relationships with partners, whether they are customers as well as suppliers.

One of Ermes's commitments is to process all orders of products sent by 12:00 on the same day. The products always available on the stock and the staff committed to responding promptly to requests allows partners, despite not having an internal warehouse, to be able to fulfill orders to their customers in 48h, thus offering an excellent service without having to bear the costs.

We are proud to operate according to the highest standards of quality and transparency. Our company is ISO 9001 certified, ensuring a management system focused on efficiency, continuous improvement, and customer satisfaction. In addition, we have been awarded the Legal Rating by the Italian Competition Authority (AGCM), which reflects our concrete commitment to compliance with laws, fairness, and transparency in our relationships with customers, suppliers, and institutions.

Ermes is present on MEPA - acquistinretepa.it, the portal of public administration purchases with 2009 qualification. It is possible to search for Ermes either by name (Ermes srl) or by VAT number (02184670392).
The active category is: GOODS - COMPUTERS, ELECTRONICS, TELECOMMUNICATIONS AND OFFICE MACHINERY.
If you are a Public Administration and need to purchase through MEPA invite us to the tender or send us your request through MEPA.

The types of online purchases from the PA on MEPA are:

Direct Purchase Order (PO)
Through the PO procedure (direct purchase order) it is possible to directly order items visible on the catalog on the portal www.acquistinrete.it or by sending a request to our PEC: amministrazione@pec.ermes-online.it.
It can be used for direct procurements up to € 2,000.00, unless the City Council, School Board, Faculty Council, etc. resolves to increase the limit for direct purchase.
A direct purchase may also be made when it is not possible to acquire the same good from other operators in the reference market of the Municipality, Institute, University, etc.
It is possible to provide the declaration of the manufacturers of the goods for which Ermes is the exclusive distributor.

In case a product is not on MEPA, it is possible to contact Ermes directly at 051 757040 or send an email to info@ermes-online.it.

Direct Negotiation
Allows direct contracting after negotiation with a single economic operator.
It can be used for procurements up to €2,000.00, unless a resolution is passed by the City Council, School Board, Faculty Councils, etc. to increase the limit for direct purchase.
A direct purchase may also be made when it is not possible to acquire the same good from other operators in the reference market of the Municipality, Institute, University, etc.
To carry out direct negotiation, it is sufficient to select the items and attach any specifications with detailed specifications of the products and services required.

RdO
For amounts exceeding € 2,000.00 (or other limit decided by the City Council, Institute Council, Faculty Council, etc.), public administrations have the option of conducting a competitive comparison between several economic operators enabled on the MEPA by requesting customized offers from suppliers based on their specific needs a ggiudicating the tender to the highest bidder.
To generate the RFP, items must be searched for in the Ermes Srl catalog or entered manually. A tender specification with the minimum technical characteristics and any required services (e.g., installation or training) can be attached. You can find summary specifications of the items in the item tab or in the projects section of our website.